If Litigation Hold is enabled, the users will unable to delete emails in their accounts. Sign in Office 356 admin center, navigate toĮxchange admin center > Recipients > Mailbox > choose the affected email account and clickĮdit > mailbox features > Litigation hold, check if your organization admin enabled Litigation hold on these mailboxes. Open Outlook Web App, move these emails to another email folder and delete them. Given the situations, I’d like to suggest as followings:ġ. * We are happy and always here to help you, and share the Microsoft 365 for business online information with you. Jennifer * Beware of scammers posting fake support numbers here. In order to understand the issue more deeply, we need to confirm the following questions:ġ.When did the problem occur and how long did it last?Ģ.Which kind of server does the user use, on premises Exchange server or O365 server?ģ.May I ask if the issue happens to all emails the user wanted to delete or just a particular ones?Ĥ.What specific steps did the user do to delete these messages? For example, delete form Inbox but it returned, delete from Deleted Items but it returned again. Waiting a while for the message to move from the Exchange server via OWA, delete the Exchange account and re-sign in Outlook client to check if the deleted mail message reappearedĢ.Please check whether the corrupted emails persists in OWA light version: The issue account in all applications and device(such as Outlook client\Windows email applications\ Outlook mobile client), then use the issue account sign in the Exchange online mailbox via Outlook Web App, then delete a message in OWA. If you’ve selected a lot of emails, it can take a little while for them to recover, as they need to be moved from the Recovered Items folder back to your Deleted Items folder.According to your post, there might be some corruption on the user’s mailbox, to further look into the issue, please check following methods.ġ.Because a user who use an Exchange mailbox will synchronize their mobile device to the Microsoft Exchange server, to test if the problem is a potential server-side issues, I suggest that we first try disconnecting You’ve also got a “Select All” button if you want to recover all of the emails. If there’s a whole block of emails, you want to recover, select the first mail, then hold down the Shift key and click the mail at the end of the block to select them all. You can recover multiple items from the Recover Deleted Items tool by holding down the Control key while selecting the emails you want to recover.
The item will be moved back to the Deleted Item folder, where you can then move it back to whichever folder you like. To recover a deleted item, select it, make sure “Restore Selected Items” is switched on, and then click “OK.” Head to Home > Recover Deleted Items from Server.Īll of these options launch the same Recover Deleted Items tool, which displays a list of items in the Recoverable Items folder.
Select the Deleted Items and look at the top of the folder pane for the “Recover items recently removed from this folder” option. You can access this tool in one of three different places: So unless your email administrator has changed the default, you’ve got 14 days to use Outlook’s “Recover Deleted Items” tool to get your accidentally deleted email back. This means that for 14 days after you’ve “hard deleted” something from Outlook, it will sit in the “Recoverable Items” folder before being permanently deleted (and being completely unrecoverable). By default, the retention period for these deleted emails is 14 days. When an email is “hard-deleted,” it is moved to a hidden “Recoverable Items” folder in Exchange. If you’ve hard-deleted a message, you’ll need to use the “Recover Deleted Items” tool. If you’ve soft-deleted a message by accident, go to the Deleted Items folder, find the message, and move it back to the folder from which you deleted it. You can also “hard delete” a message from any folder in Outlook by using SHIFT+Delete on your keyboard, which deletes it without sending it to the Deleted Items folder. Emptying the Deleted Items folder is known as a “hard delete” because it deletes the message from Outlook on your computer entirely. It will generally stay in the Deleted Items folder until you empty the folder (although your company administrators may have changed this to empty your Deleted Items folder automatically on a regular basis). When you “soft delete” an email, by selecting it and either using “Delete” on your keyboard or clicking the “Delete” option in Outlook, the message is sent to the Deleted Items folder. The Difference Between a Soft and Hard Delete